Frequent users
Questions
What is the detail for non-SANRAL account holders on the new system?
Answers
A rate of 30c per km (Class A2)
Monthly toll fee caps introduced:
- Class A1 – R125
- Class A2 – R225
- Class B – R875
- Class C – R2 900.
Time of Day Discount will apply if paid within the Grace Period.
For users who do not pay within 30 days of invoice:
They will be liable for double the Toll Tariff but new monthly caps will apply as follows:
- Class A1 – R250
- Class A2 – R450
- Class B – R1 750
- Class C – R5 800.
Outstanding toll fees:
Road users that have outstanding toll fees will get six months to make a payment arrangement to pay all outstanding toll fees. Road users would need to settle their outstanding debt in arrears before a vehicle licence will be issued.
Questions
Do I have to have a SANRAL account and get an e-tag to qualify for the new dispensation?
Answers
No, but having a SANRAL account results in saving of your valuable time through ease of account management and payment options.
Questions
Should I decide to get a SANRAL account now – will I have to settle my previous bills?
Answers
Yes – there is no amnesty or write-off. Outstanding e-toll fees since December 2013 will be discounted with 60%.
Questions
I de-registered because I thought that e-tolls will be scrapped, will I be able to re-activate my account?
Answers
Yes, very easily. The following options are available to register your e-toll account:
- Online at www.sanral.co.za, or
- Visit your nearest e-toll customer service centre, or
- Call the e-toll call centre on 0800 SANRAL (726 725), or
- SMS your vehicle licence plate number to 44004.
Questions
How does SANRAL monitor my travels on the toll roads?
Answers
Cameras photograph your vehicle from the front, top and back and the equipment reads the front and back number plates. Equipment on the gantry will recognise your vehicle licence plate number and read your e-tag (if any). Based on vehicle dimensions, your vehicle class is identified and classified. Your e-toll transaction is recorded and the account is authenticated. All transactions are monitored, authorised and recorded. Details of your transactions (invoices and statements) are available online within hours of your trip, unless manual verification is required.
Questions
How will I be billed if I don’t have a SANRAL account?
Answers
For those without a SANRAL account, SANRAL will make use of the vehicle owner information contained in the existing vehicle licencing process and issue invoices to these contact details. However, the road user may go to the nearest e-toll customer service centre, e-mail info@sa-etoll.co.za or call the e-toll call centre (0800 SANRAL (726 725) to find out about any outstanding fees. The road user can also check the outstanding e-toll fees, by using their vehicle licence plate number and ID number of the owner on the e-toll website by making use of the “Manage my e-toll/VPC Acoount” options.
Questions
Are the new monthly caps also applicable for road users without e-tags?
Answers
Yes. For those paying within 30 days of date of invoice:
- 1. Class A1 – monthly cap of R125
- 2. Class A2 – monthly cap of R225
- 3. Class B – monthly cap of R875
- 4. Class C – monthly cap of R2 900.
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