Philasande Sokuyeka (23) is a University of South Africa (Unisa) student who is excited to hear that she can interact with Unisa for free following the launch of a zero-rated call centre.
The first year Bachelor of Education student said the zero-rated call centre eliminates high data costs associated with interacting with Unisa making it easier for students to seek assistance without financial concerns.
Zero-rating is the practice of providing internet access without financial costs to the user.
“The absence of face-to-face interactions can make it difficult to get immediate assistance or clarification on complex issues. This can result to delays in resolving problems.
“Waiting for email responses can be frustrating, especially if there are urgent matters that need addressing. The time it takes to get a reply does impact my ability to meet deadlines or complete tasks efficiently,” said the Eastern Cape, Tsolo based student.
Sokuyeka believes that the new development will make her academic experience with Unisa better.
Chief Executive Officer of Vodacom Sitholizwe Mdlalose said Vodacom will provide the university with packages for their students to connect to the internet.
“This new initiative is designed to provide specialised support to both students and [Unisa] staff, aiming to improve the quality of distance learning and make the educational experience more effective and engaging,” said Mdlalose.
The call centre is managed by Anani Technologies and offers a range of services specifically designed to address the unique challenges associated with distance education.
Vodacom Business has invested in Anani, as a small and medium enterprise partner and reseller of desk support for Unisa’s mobile internet services - a critical component for enabling distance learning.
“Distance learning presents a variety of problems, such as technology issues, access to resources, and the need for personalised support, which can be difficult to oversee without proper assistance,” said Mdlalose.
By focusing on the diverse needs of Unisa’s student and staff community, the Anani Call Centre aims to provide targeted help that enhances the overall learning experience.
Unisa Acting Director of Supply Chain Sibusiso Mthembu emphasised that the new initiative significantly bridges the support gap for distance learners.
He noted that Unisa’s students are spread across the globe, and this call centre will help connect those who are far from its campuses. ¥
Unisa students can call 082135 for assistance.
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